Frequently Asked Questions

What countries do you ship to?

Our express delivery service covers mostly all of the countries, except for Turkey, Russia, Italy, India, Spain, Syria, Iraq, Palestinian Territories, Mexico, Belarus ,Armenia, Greece and France.

What items can I ship?

You can only order items that do not contain dairy or meat ingredients. Kindly check the items that are available on our international store

What payment methods do you accept?

We accept International Visa or Master Cards only.

Our currency conversion rate for orders placed inside Lebanon is 12,000 L.L./ 1 $

What currencies do you accept?

You can pay in whatever currency you have, however the website will convert the amount to USD as per the conversion rate prevailing at that time.

How many days does it take for me to receive my order?

You may expect receiving your shipment in 5 business days after submitting your order.

Which courier do you deliver with?

We rely on DHL express service to deliver the parcel to your doorstep.

I am unable to place my order online, what can I do?

You may either place the order over the phone by calling +9616444555 ext. 1904/1905 or Chat with us.

Are there any hidden fees other than the ones paid online?

In some countries, customs might impose at random extra taxes and fees for clearance procedures which neither Hallab 1881 nor DHL is held reliable for.

As of July 1st 2021, all commercial goods imported into the EU will be subject to VAT and will require formal customs declaration.

European Union (EU) countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Shipments to France will be limited to a maximum of 3 kilos per shipment. You need to hire a broker to clear your shipment.

What are the shipping fees?

Current Shipping Fees

WeightTotal Cost
1 Kg =15$
2Kg =25$
3 Kg =35$
4 Kg and above  Free Shipping

Hallab 1881 has the right to update the shipping fees as per the instructions of the shipping company, please refer back to this section for any updates.

Is there a minimum or maximum order?

There is no minimum order, however if you are residing in Europe then the maximum number of allowed Kgs per shipment is 4 due to recipient country’s customs restrictions. If you wish to order more than 4 Kgs, kindly split your order into multiple shipments.